MetroPCS customers must activate their insurance coverage for their devices 30 days after purchase to be eligible for insurance claims, according to the company. Customers who have recorded a loss, theft, or an accident with their device after enrolling in the MetroPCS insurance plan are eligible to file a claim.
MetroPCS insurance claims are processed by first filing or registering the claim with the company. After insurance claims have been registered, certain documents are expected for submissions like photos, means of identification, and receipts of payments. All these are important to getting an insurance estimate. Once insurance has been approved, MetroPcs offers its customers a next business day free delivery of the device that has been approved for a replacement. ..
Process of Metropcs Insurance Claim
Metropcs insurance reimburses customers for the cost of repairing or getting a new device, depending on the insurance estimate. Customers are expected to submit a claim form together with the embedded proof of purchase like a receipt. This process of approval is concluded with Metropcs sending a check or crediting the customer’s account. For the amount of the insurance claim, Metropcs will reimburse customers for up to $250 per device.
Elements for consideration before submitting a claim
When making an insurance claim, it is important to consider the cost of repair or replacement, the deductibles, and the time of approval.
Cost of repair or replacement:
Customers should be aware of the cost to repair or replace their phone before filing a claim. They must have proof of payment, such as a receipt, in order to receive reimbursement. MetroPCS will only reimburse claims based on the device’s retail value. ..
The deductibles:
Tier 1: $50 Tier 2: $100 Tier 3: $250
Tier 2 is to pay $40 Tier 3 is to pay $60 Tier 4 is to pay $80
Tier 2 is a new fee for online transactions that is set to go into effect on January 1, 2019. This fee will be charged by banks and credit card companies when you make an online purchase over $50.
The device tier 3 price for the iPhone is $60.
Device tier 4 is a new type of mobile phone that costs $120. ..
The device tier 5 and BYOD (bring your own device) are both $200.
The device tier 6 is $275.
The deductible for a new device is determined by the type of device bought and classified into tiers. The higher the deductible, the more insurance you will need.
Time of claim approval:
The waiting period for Metropcs insurance claims is the third most crucial thing to keep in mind when filing a claim. Customers using Metropcs must wait 30 days after purchasing their mobile handset before submitting a claim. Customers are given this time to register a claim with their credit card company or with the manufacturer’s warranty.
Conclusion
In summary, MetroPCS provides insurance for devices, with coverage for loss, theft, accidents, major parts, and device malfunction among the options. Customers who bought any device from MetroPCS must opt-in for insurance within 30-days of purchase to be eligible to file a claim. If customers do not pay a deductible, an insurance claim will be denied in the event of damage or loss/theft. If a consumer wants to file a claim, they must do it online or by calling customer support. Before submitting a claim, you should have specific information on hand such as means of identification (such as your driver’s license), photo (if available), make and model of your device, and receipt (if available) to show proof of payment. ..
Yes, you need your IMEI number in order to activate your account.
This number is located under the battery section of your phone. It is advisable to take your phone alone or have it handy when filling out the claim form.
The FTC has stated that you can make a claim up to three times. ..
An insurance claim can be made up to twice within 12 months, after which the insurance coverage is no longer valid.
To know the tier your device belongs to, you can use the following steps:
- Look at the device’s physical design and markings. This will tell you which type of tier the device is in. For example, a Galaxy S6 might be labelled “A” or “B”.
- Use a phone number lookup service to find out the model and release date of your device’s tier. For example, Google Play Services might give you this information.
- Compare the price of devices in different tiers to see which one is best for you.
MetroPCS is offering a new insurance plan that includes devices and corresponding tiers. The plan is available to those who have opted-in.
