What is Dior’s return policy? 

According to Dior’s return policy, if you are disappointed with a product, you have 30 days to return it to Dior. If you purchased the product online, the 30-day return timeline starts when you receive the product.

You can ask for an exchange or a refund after returning a purchase. To return a product, it must be in the same condition or packaging in which it was purchased or received, and any accessories and documentation supplied with the product (such as tags, labels, notices, guarantees, etc.) must be attached. Any product(s) that are defective, used, missing relevant documents, or filthy cannot be returned or replaced. Once your order has arrived at the Dior facility, it will be validated on the site by members of the Dior team. Customers will be refunded to the payment method they first used to pay for the product(s), or their exchange request will be fulfilled if the item meets the return criteria. All returns and exchanges may need 14 working days to sort out. ..

How to return a product to Dior 

  1. Log in to your account and click on the “return request” link under the “My Account” heading.
  2. Enter your return information in the fields below and click on the “submit return request” button.
  3. Your return request will be processed and you will receive a confirmation email with instructions on how to process your return.

If you want to return a product, please follow these steps:

  1. Log in to your Dior account and navigate to ‘My orders’.
  2. Find your product from all your orders and select ‘Request a return’.
  3. If you want an exchange, mention the size or color you prefer.
  4. Dior will send you a verification email to your provided email.
  5. You can have your return collected from your delivery address or a new address, as well as at a time that is convenient for you. You can also reprint a prepaid shipping label from this page if required.
  6. Put the item in its original packaging and add the prepaid label that came with your parcel. 7 If you want to drop off your package at a UPS location, you will require a drop-off receipt when you go to the UPS location for verification . If you purchase as a guest, you can submit your return request by entering your order number and email details in the ‘Manage Your Order’ section of Dior’s Delivery and Returns page

Exceptions to Dior’s Return Policy

If you have a Dior product that you are not satisfied with, and you have tried to return it according to the instructions provided by Dior, but your return was not accepted or your product was not confirmed by Dior, then you may be eligible for a replacement or refund. However, there are certain requirements that must be met in order to receive either a replacement product or a refund from Dior. There are exceptions to the return policy of Dior, which include products that have been damaged due to improper care or use; products that have been used in a way that is not consistent with their intended purpose; and products that have been discontinued by Dior. ..

Products that are not returned in their original packaging will not be considered for exchanges or refunds. Accessories or documentation that came with the product that is missing is not eligible for exchange or refund. Dior will only replace your product once, and the product received in exchange can thus only be returned for reimbursement under normal circumstances. Customers who return products at their own cost and risk will not be refunded. Dior recommends customers preserve all tracking evidence available after returning their purchases for proof of delivery and to take all necessary measures to protect that their product is safeguarded. Personalized products, like gifts prepared in response to a client’s request, products that have been altered, products that are unsealed (although previously sealed) after delivery, or products that cannot be returned for sanitary or health protection, are not considered for an exchange. If you still want to be eligible for a discount on Dior bags, you must return them with the MyABCDior badges that came with the bag when you first purchased it."

Dior offers a free return policy that allows customers to return products for a full refund. Customers are only allowed to request one free return per order. If a customer violates Dior’s General Sales Conditions, their online Dior account may be terminated, or they may be prevented from future purchases from the store.

Dior’s return policy allows customers to make returns within 30 days of buying. Customers who seek a refund or an exchange must meet certain requirements. You have the choice of returning the product yourself or having Dior pick it up from your home. Dior will generally process return requests within 10-14 days. If you haven’t received your refund or exchange, you can always contact Dior’s customer service team.