How to Quickly and Easily Return Your Uverse Equipment
If you have any questions or concerns, please don’t hesitate to reach out to our customer service team at 1-800-123-4567.
To return your equipment, you can either schedule a pick-up or drop it off at a UPS location. If you schedule a pick-up, you will need to be home when the UPS driver comes to retrieve the equipment. If you drop it off at a UPS location, you will need to package the equipment securely and include a printed copy of your return authorization form.
If you’re not satisfied with your Uverse service, you can return it within 30 days for a full refund. ..
How to schedule a pick-up to return U-verse equipment
Contact AT&T to schedule a pick-up for your U-verse TV and Internet equipment. You can return your equipment to any AT&T store, or you can schedule a pick-up by calling customer service at 1-800-288-2020.
-Your name -Your phone number -The time of day you would like to speak with someone -The type of phone you are using (smartphone, landline, etc.)
Your account numberThe phone number associated with your accountThe full address where the equipment is locatedThe date and time you would like the equipment to be picked up
A customer service representative will then schedule a pick-up for you and provide you with a confirmation number. Please keep this number handy in case you need to cancel or reschedule your pick-up. Please note that AT&T U-verse equipment must be returned within 21 days of cancellation or you will be charged for the equipment.
Why returning your U-verse equipment is important
If you cancel your Uverse service, you need to return your equipment. If you don’t, you’ll be charged a $150 non-return fee. Additionally, if you move and have Uverse service, you need to return your equipment to avoid being charged a $99 move fee. ..
It’s important to return your Uverse equipment because it may have been damaged in the event of a power outage.
If you don’t return your U-verse TV equipment, you may be charged a non-return fee, plus a restocking fee for each item that’s not returned. You may not be able to get a refund for your last bill if you don’t return your equipment. This allows U-verse to recycle materials and reduce waste. ..
If you cancel your service, you won’t be able to use the equipment if you decide to sign up for U-verse TV again in the future. ..
If you have any questions about returning your U-verse TV equipment, please visit AT&T’s website and find the information about how to return your equipment.
When should you return your equipment?
According to U-verse, you need to return your equipment within 30 days of receiving it. If you have any questions or concerns, please do not hesitate to reach out to our customer service team at 1-800-222-1222.
If you are disconnected for non-payment, you have up to 14 days after your service is disconnected to return your equipment. This means that you can keep your U-verse equipment until your service is completely disconnected and you have no more use for it. If it is not returned within 14 days, you will be charged a $150 equipment fee. ..
U-verse equipment can be expensive to replace, so it’s important to be careful with it. You’ll also want to keep it in a safe place until you’re ready to return it. ..
Returning equipment in person
-Your equipment -Your U-verse service key -Your receipt -Your equipment box -Your return shipping label If you choose to return your equipment in person, you will also need to bring the following: You can find an AT&T store near you by visiting their website or calling 1-800-ATTN-Uverse.
Your U-verse TV receiver includes a power cord, HDMI cable, and remote control.
Conclusion
AT&T has a return policy that is easy to follow. First, find the nearest AT&T store or an authorized retailer. Then, call to schedule an appointment. Finally, bring your equipment to the store or retailer on the day of your appointment. ..
